Old World Christmas launches loyalty program

September 29, 2026

Old World Christmas, a 47-year-old hand-blown glass ornaments retailer, is launching its first-ever loyalty program called Old World Christmas Collectors Club.

Consumers are loyalty stacking at fuel pumps more than ever

September 25, 2026

Consumers, in response to inflation and increasing gas prices, are 'loyalty stacking' when it comes to paying for fuel at the pump.

Delta, Hyatt team on collaborative loyalty program

September 14, 2026

Delta airlines and the Hyatt hotel chain are co-mingling their loyalty programs, Delta Sky Miles and World of Hyatt, in a strategy to create more value and…

The loyalty gap: What shoppers need from retailers now

by Dr. JR Slubowski — VP of Strategic Counseling, Kobie

Retailers can close the loyalty gap by designing programs around customer needs rather than individual channels.

Rural King launches hot deals for rewards members

September 3, 2026

Rural King has boosted its loyalty and rewards strategy with the launch of 10 'Hot Deals' for Rural King Rewards members.

Designing Immersive Experiences in Specialty Retail

Immersive specialty retail experiences take shape when store design, technology, and human interaction work together to create meaningful customer connections.

The Connected Guest Journey: Arrival to Departure

Connected technology helps hospitality businesses create more seamless, convenient experiences across the guest journey. This blog explores how connected…

L.L. Bean debuts free loyalty program with customer engagement aspect

August 21, 2026

L.L. Bean, an outdoor lifestyle brand, has launched a loyalty program that not only rewards customers for shopping but allows them direct input in how the…

Rethinking customer retention: From churn prevention to value creation

by Luke Smith — Principal Consultant, Optima Partners

Retention can no longer be treated as a narrow, model-driven function focused on preventing churn. Instead, it should be reframed as a strategic capability…

American Airlines boosting loyalty rewards

August 17, 2026

American Airlines has updated its loyalty rewards with new options to choose from starting at the 15,000 point reward level.

Circle K boosts rewards program

August 12, 2026

Circle K has added more ways to earn for members of its Inner Circle rewards program.

Wyndham celebrates Route 66 with candy, free loyalty points

August 4, 2026

Wyndham Hotels & Resorts is celebrating Route 66's centennial birthday with a special edition limited candy collection as well as free loyalty points for…

In the hesitation economy, brand loyalty is no longer guaranteed

by Jaysen Gillespie — VP of Global Product Commercialization, RTB House

The U.S. economy has shown some resilience but consumer confidence has not kept pace. Shoppers are still spending, but they are spending differently: more…

Driving grocery customer loyalty with logistics automation

by Adam Gurga — Director of Sales, Cimcorp North America

Retailers that invest in modern fulfillment solutions are building the foundations for stronger supply chain networks and stronger relationships with customers.

Customer loyalty that goes beyond the transaction

by Andrew Stern — CEO, Quilt Software

Customer loyalty is more elusive than ever. Competing on cost, experiences, product assortment and more, retailers want to create relationships that last. Too…

Loyalty programs influencing future purchase behavior

June 26, 2026

Nearly all, 91%, of U.S. consumers shopping online are influenced by loyalty programs when it comes to shopping again with a brand, and engagement with loyalty…

When value wins, loyalty follows

by Chris Cubba — Chief Revenue Officer, Snipp Interactive

The idea that loyalty is fading is a misread of the market. It’s not that consumers have stopped being loyal; they’ve simply stopped tolerating weak value.

Let's Talk Retail Episode 7: Part 2: How a Mobile First Strategy Enhances the Retail Journey

Take a closer look at how a mobile-first strategy is reshaping the retail experience. This video explores how connected technologies, flexible service models…

C-store RaceTrac redefines loyalty via enhanced rewards program

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RaceTrac, a leading convenience store retailer, partnered with Capillary Technologies, an AI-powered loyalty solution provider, to enhance the RaceTrac Rewards…

Brands falling short on emotional drivers

April 20, 2026

Business-to-consumer companies may be overestimating the strength of their customer loyalty as customers report consistent gaps between the emotional drivers…