Rack Room Shoes names Mike Edwards as CEO

May 11, 2026

Rack Room Shoes has named Mike Edwards as CEO following the retirement of Mark Lardie who led the footwear retailer for 14 years.

How tariffs and volatility are impacting consumer trust and brand loyalty in retail

by Anjali Burkins — Senior Director, North America Retail Strategy, o9 Solutions

In 2026, retailers will need to focus on long-term strategic thinking and building supply chain resiliency.

How leading retailers are re-thinking the role of the shopping cart

by Fraser Neil — Chief Sales Officer, Cust2Mate

The shopping cart has always been central to the store. In 2026, the retailers pulling ahead are the ones finally treating it as a strategic asset, not just a…

Gap taps Google Gemini as a shopping channel

April 29, 2026

Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.

Consumers likely not cashing in on tariff refunds

April 28, 2026

Retailers big and small are tapping a tariff refund portal in a quest to recoup $166 billion in tariff costs but the recouped funds aren't likely to trickle…

Sustainability in Retail: A Strategy for Long-Term Growth

Discover why sustainability is becoming a growth strategy, not just a corporate goal. This blog explores how retailers are reducing waste, improving…

Levi Strauss & Co. CFO/CGO retiring

April 24, 2026

Harmit Singh, executive vice president and chief financial and growth officer at Levin Strauss & Co. plans to retire but will remain in his role until a…

L.L. Bean taps Amperity to revamp customer journey, boost loyalty

April 22, 2026

L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…

“Where’s my package” problem: The revolution in retail logistics

by Sritama Sanyal — Product Marketing Manager, Elastic Run

By elevating logistics from a back-office function into a core component of customer experience, brands can turn one-time buyers into lifelong fans.

Ace Hardware arrives on Uber Eats

April 20, 2026

Ace Hardware has partnered with Uber Technologies to bring the home improvement and hardware retailer's 3,700 locations to the Uber Eats platform.

Verizon hospitality leader shares insight on eliminating retail's phantom inventory

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…

Fuel costs hitting import carriers may impact retailers, customers

April 9, 2026

While imports at U.S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually…

Customer experience horror stories and how better connection prevents them

by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.

Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.

Sally Beauty debuts TikTok Shop

March 27, 2026

Beauty retailer Sally Beauty has launched Sally Beauty on TikTok Shop.

Pandora taps Hardis Supply Chain for supply chain modernization

March 26, 2026

Pandora, one of the world's largest jewelry retailers, has partnered with Hardis Supply Chain, which offers supply chain software technology, to undertake a…

eyefactive Wins Second Place at Best Retail Cases Award 2025

eyefactive receives an award at the Best Retail Case Award 2025 in the Omnichannel category.

Pennsylvania debuts bill to fight dynamic pricing

March 23, 2026

Pennsylvania lawmakers are proposing a Senate bill, 1205, that would ban dynamic pricing.

February retail sales reveal moderate gains

March 20, 2026

Retail sales grew again in February and data revealed strong increases year over year, according to a report from the National Retail Federation and CNBC.

2026 will be a year of rapid technological advancement

by Ben Johnston — Chief Operating Officer, Kapitus

For small business retailers, 2025 was a year consumed by the promise of change and the fear of what that change would bring.

Costco CEO, CFO talk AI-powered online sales jump, tariff strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…