FCES15: Why design is key to customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

Will the future of retail be place, purple fairy dust or prime?

by Chris Petersen — Owner, IMS

The battle for core customers is heating up on many fronts

Macy's targets millennial consumers with a special shopping experience

September 25, 2015

Special shopping section will even boast a 'blow dry bar' in the near future.

Emerson takes a model approach to retail systems research and technology development

September 21, 2015

Simulated retail environment will foster greater systems and controls innovations.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Williams-Sonoma's Atlanta space boasts unique experience for shoppers

September 4, 2015

It is the retailer’s eighth location to include a home showroom and the first in the South.

Store design: It just keeps getting smarter… and sexier

by Ethan Whitehill — CEO, two west inc

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences…

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

5 ways surveillance can improve retailer ops

The advancements in video surveillance over recent years have made it possible for retailers and business managers to document operations, observe customer…

Westfield debuts video sneak peek of new LAX remodel

May 29, 2015

The design was inspired by L.A.’s Sunset Boulevard and features 21 new dining and retail destinations, including newly revealed first-of-its-kind The…

Create eco-friendly case displays with new sustainable bamboo servingware.

Create eco-friendly case displays with new sustainable Bamboo Servingware from FFR Merchandising.

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi…

Lavi Industries Strengthens its Queue Management Portfolio with New Acquisition

Lavi Industries, through its German partner Via Guide Gmbh, acquires 50% share in Austrian technology company Qmetrix.

FAO Schwarz toy store in midtown Manhattan to close

May 19, 2015

The FAO Schwarz toy store in midtown Manhattan will close July 15 due to rising rent.

Walmart commits to add 115 new stores in China

May 5, 2015

Walmart commits to build 115 new stores in China by 2017, upgrade 50 stores this year and continue to focus on e-commerce.

Under Armour boosts customer experience with digital signage in new Chicago store

by Christopher Hall — w, t

Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new…

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

US retailers struggling to meet consumer expectations around mobile, in-store experience

March 25, 2015

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need…

Five innovative Barcelona retailers creating muy bueno customer experiences

by Bryan Pearson — President, LoyaltyOne

When most people think of Barcelona, the first features that come to mind are its unusual architecture, rich history and Catalan cuisine. But the area is also…

Three micro-trends of the retail customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.