Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Whole Foods seeks partners with 'mojo' for new supermarket brand

February 25, 2016

The supermarket's impending '365' small supermarket brand aims to partner with a variety of retail to provide a rewarding shopping experience.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Top 2016 marketing trends & why you need interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.

Abercrombie & Fitch enjoys healthy profit, smaller sales dip for quarter

November 23, 2015

Clothing retailer Abercrombie & Fitch got an early holiday gift with its latest earnings report.

Digital redesign debuts at Primark store in Madrid

November 13, 2015

Squire, a U.K.-based creative content studio, and Dalziel & Pow, an independent agency that represents brands worldwide, recently announced that they partnered…

ICX Symposium: The customer experience is about technology + emotion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…

Microsoft retail flagship opens doors in NY

October 26, 2015

It’s opening day today for Microsoft’s first flagship retail location on Fifth Avenue in Manhattan.

FCES15: Why design is key to customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

Will the future of retail be place, purple fairy dust or prime?

by Chris Petersen — Owner, IMS

The battle for core customers is heating up on many fronts

Macy's targets millennial consumers with a special shopping experience

September 25, 2015

Special shopping section will even boast a 'blow dry bar' in the near future.

Emerson takes a model approach to retail systems research and technology development

September 21, 2015

Simulated retail environment will foster greater systems and controls innovations.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Williams-Sonoma's Atlanta space boasts unique experience for shoppers

September 4, 2015

It is the retailer’s eighth location to include a home showroom and the first in the South.

Store design: It just keeps getting smarter… and sexier

by Ethan Whitehill — CEO, two west inc

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences…

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

5 ways surveillance can improve retailer ops

The advancements in video surveillance over recent years have made it possible for retailers and business managers to document operations, observe customer…

Westfield debuts video sneak peek of new LAX remodel

May 29, 2015

The design was inspired by L.A.’s Sunset Boulevard and features 21 new dining and retail destinations, including newly revealed first-of-its-kind The…

Create eco-friendly case displays with new sustainable bamboo servingware.

Create eco-friendly case displays with new sustainable Bamboo Servingware from FFR Merchandising.

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi…