Apparel retailers invest in online experience, customer satisfaction

Sunil Mirani, co-founder and CEO at Ugam, explains why successful retailers are those using data to deliver personalization in a meaningful way. They are not…

Researchers predict ‘tipping point’ for grocery e-commerce to arrive in 2025

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Changing demographics, a collaboration among retailers and "pure play" digital merchants and dedicated staffing to support e-commerce are among the factors…

Survey: Very few consumers report excellent customer service

March 30, 2018

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…

ICXA extends Elevate Award submission deadline

March 29, 2018

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is Friday, April 13…

Lowe's debuts 'view in your space' AR experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Amazon prepping responsive drone technology, claims report

March 29, 2018

Amazon's drone strategy may include developing drones that respond to a customer's call or wave.

Lowe's, Poshmark are improving customer experience via digital innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…

Payments Canada launches new credit risk model

March 23, 2018

Payments Canada, a financial market infrastructure for payments, is deploying a new credit risk model to boost safety and the soundness of existing…

PixelFlex taps digital signage for Beer Park

March 22, 2018

PixelFlex has deployed its FlexUltra 1.9-millimeter LED video wall solution at the Fountains of Bellagio Beer Park at the Paris Las Vegas Hotel & Casino.

Macy’s to introduce mobile checkout, VR furniture design experience and more

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and…

Amazon happy with customer response to Go store but guarded about future plans

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…

Will Amazon deliver the next generation of financial services?

Dr. Louise Beaumont, strategic adviser at Sapient Consulting, discusses the e-commerce giant's potential interest in banking.

Carnival cruising full speed to deliver game-changing guest experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX…

KicksUSA teams with Float Hybrid to deploy 120-foot LED video wall

March 14, 2018

KicksUSA has partnered with Float Hybrid, an interactive experience company, to deploy a 120-foot LED video wall at its new Jamaica, Queens-based location in…

Nexcom to showcase smart retail, kiosk innovations

March 12, 2018

Nexcom plans to showcase its latest kiosk and smart retail solutions at Digital Signage Expo, held on March 28 and 29, in Las Vegas. In particular, Nexcom will…

Winning the race to the home requires more than the last mile

by Chris Petersen — Owner, IMS

Blogger Chris Petersen explains why the future of retail is not linear and that the winners are building ecosystems.

Report: Technology essential for retail

March 9, 2018

A new GlobalData report reveals choosing the right digital technology is essential for retailers striving to survive and differentiate their brand.

Target expands delivery, boosts wages amidst earnings report criticism

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in…

Target revamps storm damaged location with next-gen strategy

March 8, 2018

A Texas-based Target location, shuttered following Hurricane Harvey in August, 2017, is now re-open and boasting the retailer's next generation strategy when…

Driving customer loyalty in e-commerce

Brian Rigney, CEO, Zmags, offers up a few ways retailers can boost engagement and overall revenue growth.