Assisted Selling News & Media
Impulse service on steroids
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell explains how products involved in an impulse buy usually have some "eye catching" feature and are smartly positioned where a roving eye cannot miss.
read now
Walmart grabs up small NY warehouse
October 11, 2017
In its quest to provide same-day delivery on par with its ecommerce arm, Jet.com, Walmart has bought a New York City delivery company boasting a warehouse.
read now
'New wave' retail is starting to crest
by Christopher Hall — w, t
For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall…
read nowMobile platform aims to empower store associates to boost customer experience
October 10, 2017
M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.
read now
TaylorMade Golf takes a big 'turn' to boost customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier…
read nowWalmart's Jet.com prepping private label brand
October 6, 2017
Jet.com, now an ecommerce arm of Walmart, is getting ready to launch a private label product line boasting over 60 household and food items.
read nowHilton testing ‘smart room’ to enhance customer experience
October 5, 2017
One day soon consumers staying at Hilton won't have to adjust thermostats once in the room, find their favorite television program or call to order the beer…
read nowFreshii closes Target units, reports delayed openings
September 29, 2017
After operating 18 locations inside Target stores for the past two years, Freshii announced this week that it's closing all of them with 17 shuttered in the…
read nowSwarovski's new VR app lets users buy goods via Masterpass checkout
September 29, 2017
MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…
read now
Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.
read nowSwarovski's new VR app lets users buy goods via Masterpass checkout
September 27, 2017
MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…
read nowAmazon email stumble leaves customers baffled
September 20, 2017
A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry.
read nowGrasshopper Kiosks debuts kiosks for dispensing cannabis
September 20, 2017
Grasshopper Kiosks is launching its latest series of ADA-ompliant automated sales kiosks designed for the legal cannabis industry.
read nowNike live design experience custom builds shoes in under 90 minutes
September 18, 2017
Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot…
read nowCVS Pharmacy launching health, wellness vending machines nationwide
September 18, 2017
CVS Pharmacy is introducing automated retail vending machines stocked with convenient, on-the-go necessities including over-the-counter health products…
read nowGoogle veterans launch smartphone activated self-serve convenience concept
September 15, 2017
Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…
read nowAmazon devices will be on Kohl's shelves come October
September 14, 2017
Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season.
read nowVenmo tackles e-commerce payments with Williams-Sonoma pact
September 14, 2017
Venmo wants to get itself involved in e-commerce and has struck a deal with Williams-Sonoma to let users of the mobile P2P app buy or split gifts across all…
read nowAlipay saunters down the runway with Rebecca Minkoff partnership
September 14, 2017
Fashion retailer Rebecca Minkoff is partnering with Alipay to enable Chinese tourists to make mobile payments with Alipay Wallet at all Rebecca Minkoff…
read nowNike live design experience custom builds shoes in under 90 minutes
September 8, 2017
Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot…
read now