Customer Experience News
Confirmit taps Claire Sporton to drive customer experience innovation
March 7, 2018
Confirmit has tapped Claire Sporton for a newly created role of senior vice president of customer experience innovation.
read nowAmazon expands Whole Foods delivery to San Francisco, Atlanta
March 7, 2018
Amazon Prime members in six more cities now have access to free, 2-hour delivery on Whole Foods Market orders.
read nowWalmart moves into the mattress business with new brand
March 5, 2018
The mattress industry just got a big new competitor as Walmart is moving in.
read nowAmazon tracking deliveries with a click of a camera
March 5, 2018
Apparently Amazon delivery drivers have been snapping photos of packages they've left on doorsteps, and Amazon is now offering the tracking option to consumers.
read nowHopdoddy Burger Bar taps T3 to revamp web, mobile experience
February 27, 2018
Hopdoddy Burger Bar is revamping its web and mobile experience with the help of innovation agency T3.
read nowCoinstar taps German hypermarket retailer for consumer coin-counting kiosks
February 23, 2018
Coinstar has partnered with the German retailer, Real Hypermarkets, to bring coin-counting kiosks to consumers, according to a press release. With the…
read nowUpscale Mexican store renovates with BrightSign-powered digital signage
February 23, 2018
El Palacio de Hierro, a department store chain in Mexico, recently upgraded its flagship store Al Palacio de los Palacios in Mexico City with a 60-inch LED…
read nowAmazon prepping 6 more Go stores, claims report
February 23, 2018
Amazon is getting six more Amazon Go stores ready, according to a Recode report, with some likely opening in Seattle, where the first Amazon Go store opened in…
read nowSurvey: Data, top tier buy-in are key to successful customer experience
February 9, 2018
Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…
read nowAmazon launching Whole Foods Market delivery service
February 8, 2018
Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket…
read nowNew home furnishing retail chain coming to Long Island
February 7, 2018
HomeSense, a home furniture and accessory retailer owned by T.J. Maxx and HomeGoods, plans to launch two stores on Long Island, New York.
read nowPanera Bread debuting home, office delivery
February 7, 2018
Panera Bread will begin rolling out home and office delivery this month on Long Island for a $3 fee.
read nowLinkNYC embracing Valentine's Day with Instagram strategy
February 6, 2018
Link, which operates LinkNYC Wi-Fi kiosks in New York City, is inviting people to celebrate Valentine's Day by posting a photo to Instagram and tagging it with…
read nowTarget going a bit small on Long Island with new store
January 30, 2018
Long Island, New York, will get another small-store Target location come this fall.
read nowAmazon pulls some children’s products after slogan backlash
January 30, 2018
A range of products featuring the slogan, "Slavery gets sh&t done," are now off the virtual shelves at Amazon following a backlash from anti-slavery…
read nowWalmart partners with Japan e-commerce player Rakuten
January 29, 2018
Walmart is teaming up with Rakuten, Japan’s biggest ecommerce retailer, on an online grocery effort in Japan, according to an NPR report.
read nowStarbucks goes cashless at downtown Seattle store
January 26, 2018
Starbucks has gone cashless at one location in downtown Seattle as the coffee giant experiments with a growing trend among fast casual chains in the U.S.
read nowNew York City Nike customer experiences rankle neighbors
January 25, 2018
The Nike store at 22 Mercer St., in New York City, is engaging with customers in a big way, but it's rubbing its neighbors the wrong way.
read nowConsumers like self-service more than associate interaction, reveals survey
January 24, 2018
If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey.
read nowCustomer experience key to success, reveals survey
January 24, 2018
Retailers can do a lot of things to boost the business and bottom line, but the big key factor is delivering a robust and satisfactory customer experience.
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