Customer Experience News
Banks now testing Visa biometric EMV card
January 18, 2018
Visa has initiated pilots with Mountain America Credit Union and Bank of Cyprus of a new EMV dual-interface payment card, making these the first commercial…
read nowArizona hospital prescribes self-serve kiosk for prescriptions
January 18, 2018
A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications…
read nowElectronic parking kiosks in Pennsylvania draw complaints
January 17, 2018
The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them…
read nowAldi reaches out to vegan, vegetarian consumers
January 16, 2018
Aldi, a German-based grocery chain, is aiming to offer up a line of vegan and vegetarian items in U.S. stores under the brand name of Earth Grown, according to…
read nowTheatro, Curbside partner on click and collect customer experience
January 15, 2018
Theatro is partnering with Curbside in a quest to improve the 'click and collect' customer experience when it comes to in-store pickup of online orders in the…
read nowPepper the robot now an airport restaurant greeter
January 11, 2018
Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press…
read nowPersonal experience playing bigger role in purchase, reveals report
January 9, 2018
A good majority, 80 percent, of consumers are more likely to buy when a brand is delivering a personalized experience.
read nowSprouts extends home delivery with Instacart partnership
January 9, 2018
Healthy grocer Sprouts Farmers Market will soon be providing home delivery in all of its major markets via a partnership with Instacart.
read nowNational Returns Day will be busy, claims UPS report
January 3, 2018
Tuesday, Jan. 3, is National Returns Day, and it's expected to be a record setter as UPS predicts 1.4 million items will be returned. That represents an …
read nowKroger advancing self-checkout strategy
December 29, 2017
Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier.
read nowWalmart testing new personal shopping experience
December 28, 2017
Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.
read nowNYC Amtrak boosts travel experience
December 27, 2017
Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to…
read nowBrother Mobile Solutions, Petrosoft partner on retail solutions strategy
December 25, 2017
Brother Mobile Solutions is partnering with Petrosoft, a provider of cloud-based solutions, and will be using Brother's RuggedJet mobile printers with its…
read nowEmotions play big role in customer engagement, report reveals
December 20, 2017
A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report.
read nowTarget buys Shipt to shore up delivery strategy
December 14, 2017
Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts.
read nowChat customer experience not so great in UK, claims study
December 12, 2017
Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…
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Starbucks launches AR experience in Shanghai
December 12, 2017
The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole…
read nowStratacache Capital launches retail tech consultancy
December 11, 2017
Stratacache Capital has launched a global retail consultancy, called Q Division, which will advise brands and retailers on how to create data-driven…
read nowGift pickup kiosks debut in Arkansas
December 11, 2017
Gift pickup kiosks have been introduced to Central Arkansas just in time for the Christmas holiday season, according to arkansasmatters.com. The Anytime Valet…
read nowConvenience prime factor in online shopping
December 8, 2017
The aspect of convenience is the main reason U.S. shoppers are heading online, with 58 percent of consumers choosing to shop on the web, according to an Arvato…
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