Customer Experience News
Personalization pays off big time, claims new study
December 7, 2017
Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…
read nowReport: Amazon's armor could be cracked
December 6, 2017
There may be an opportunity for retail brands to grab share from Amazon. But it would likely be due to a move by Amazon.
read nowLego Store tops in in-store experience, reveals reputation report
December 5, 2017
The Lego Store is ranked one for in-store experience, according to the latest 2017 Retail Reputation Report, which assesses retailers doing well and doing…
read nowLess credit card fraud reported on Black Friday, Cyber Monday
December 1, 2017
Not only were sales robust across the retail spectrum this past Black Friday-Cyber Monday timeframe, but the incidents of online retail credit card fraud took…
read nowConsumer shopping glitches on the rise, reveals study
November 24, 2017
The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in…
read now2018 will bring Lord & Taylor to Walmart.com shoppers
November 22, 2017
Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018.
read nowCustomer support teams find job more challenging than ever
November 21, 2017
More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left…
read nowRetail is all about delivery, fast and quick delivery
November 21, 2017
The top factor playing into the holiday season is the retailer's capability to deliver product fast and quick.
read nowAmazon Go stores may be close to a full 'go'
November 17, 2017
Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year…
read nowCVS Health delivering next-day service come the new year
November 15, 2017
CVS Health will debut next-day delivery of drugs and even same-day service come 2018.
read nowHilton teams up with Amazon in loyalty program strategy
November 10, 2017
Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report.
read nowFabletics take a big stride into new product territory
November 10, 2017
Active and athletic clothing retailer Fabletics isn't just selling comfy yoga pants and other active and leisure wear. It's now offering footwear as well.
read nowJustFab, Sephora, Walmart tops in customer experience personalization
November 8, 2017
When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail…
read nowConsumers love retailers with multiple channels, reveals survey
November 8, 2017
The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.
read nowRetail brands not hitting the mark when it comes to chatbot experience
November 8, 2017
While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience…
read nowUK customer experience is getting weak, claims study
November 6, 2017
Retail brands in the U.K. aren't meeting growing consumer expectations and are struggling to deal with consumer queries, reveals an Eptica study.
read nowTarget has big plans for the big holiday season
October 31, 2017
Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…
read nowOutdoors retailer shuttering doors on Black Friday
October 31, 2017
For the third year in a row, outdoors retailer REI won't be open on Black Friday.
read nowFirst Data expands availability of Clover via Apple retail stores
October 30, 2017
First Data has announced new initiatives with Apple designed to broaden the distribution of First Data's Clover devices and accelerate the expansion and…
read nowPrice not the only focus for consumers these days
October 25, 2017
While the price point will always be a top consideration for the consumer, other factors, from in-store events to great service, are also top of mind…
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